Resume

Brian Watson
brianjaywatson@gmail.com

Career Objective

• To obtain employment in the Computer Networking field using proven technical skills.

Computer Skills

Software

• Operating Systems -- DOS, Windows 95/98/ME/2000/XP/2003, Red Hat Linux 8/9
• Web Development -- IIS 6.0, Apache 1.3, Dreamweaver MX, FrontPage 2003, HTML, XHTML, PHP, CSS, SSI
• Databases -- Microsoft SQL Server 2000, mySQL, Microsoft Access
• Programming Languages -- C++, JavaScript
• Office Suites -- Microsoft Office 97/2000/XP/2003, Visio 2003, Outlook 2000/XP/2003
• Additional Software -- Norton Personal Firewall, Norton AntiVirus, Norton Ghost, Adobe Photoshop, Adobe Acrobat, Microsoft Virtual PC

Hardware

• Building PC's and troubleshooting PC problems.
• Configuring and troubleshooting routers and switches.
• LAN/WLAN installation and maintenance.
• Maintaining and troubleshooting peripheral devices.
• VOIP modems/cable modems troubleshooting.

Education

Des Moines Area Community College (2003-2005)

• My major in the Information Technology Network Administration program included courses involving networking, programming, administration, and hardware/software. I received my Associates of Applied Science Degree in December 2005.

Employment History

EquiTrust, Desktop Services Specialist I (2006-Present)

• Performed administrative knowledge of Microsoft operating issues.
• Responsible for server backups.

Geeks On Call, Computer Technician (2006-2006)

• Responsible for troubleshooting customer’s network/computer issues.
• Performed administrative knowledge of Microsoft operating issues and exceptional customer service skills.
• Responsible for sales and customer service to customers.

Mediacom Online, Business Technical Support Representative (2005-2006)

• Responsible for troubleshooting customer's network/computer issues.
• Performed administrative knowledge of Microsoft operating systems and exceptional customer service skills.
• Assisted customers with web site registration and set up.
• Assisted technicians with Enterprise network troubleshooting.
• Responsible for troubleshooting email programs and issues.

Wells Fargo Home Mortgage, Mortgage Assistant (2002-2003)

• Responsible for assisting processors on new mortgage loans.

D.I.T. Computers, Computer Sales Representative (2002-2002)

• Responsible for sales and customer service to customers.
• Provided customers with technical support on computers.
• Tasks involve working with and troubleshooting Microsoft Windows 95/98/ME/2000/XP.
• Performed administrative knowledge of Microsoft operating systems and exceptional customer service skills.

Wells Fargo Home Equity, Mortgage Loan Processor (2002-2002)

• Responsible for customer service to our clients and processing home equity lines and loans.

Noridian/Medicare, Customer Service Representative (2001-2002)

• Responsible for customer service and maintaining insurance claims.

References

• References will be provided upon request.